Fred's Cottage

Frequently Asked Questions

Q. Standards - what can we expect and how are they maintained?

Our reputation is central to our success and we will go to great lengths to protect it. That’s why we strive to ensure your experience with us is a pleasurable one, that your holiday cottage is of the highest standard, that it offers value for money and, above all, you will return to us in the future.

We welcome your comments and take all feedback both positive and negative very seriously. From your comments we can monitor our cottage’s quality to ensure standards are maintained and if necessary improved.

Many of us go on holiday to experience the thrill of living in something very ‘different’ to our homes. However, you should remember that your holiday cottage, like all homes, may have quirks that you may not be used to. Old properties often have thick walls and small windows, and as a result may feel colder and darker than modern homes. Rural areas (and even some villages) may have little or no reception for mobile phones. Please make sure you check with us at the time of booking about reception etc. if you have a particular requirement of this nature.

Q. Furnishings and Equipment - will our cottage contain everything we need?

Our cottage has everything you need for an enjoyable holiday and offers far more than most would reasonably expect.

Our cottage has hot water, 3 shower rooms and flushing WCs; the kitchen has all the utensils and appliances you would expect for every day use; a well-furnished sitting room has enough comfortable chairs for the maximum number accommodated as does so the dining table. There is also one colour TV. If you would like a better indication of what to expect please check the ‘Amenities’ section of the property description where we list all that the property contains.

Q. Pets - can we take our pet with us?

One medium sized dog is welcomed - please check the Amenities section of the property description - though we cannot accept responsibility for their safety. Pets are only accepted on the understanding that they are kept under controI, exercised off the premises, kept out of bedrooms and off the furniture and that they are never left in the property unattended. You should also bear in mind that many beaches ban all dogs (apart from guide dogs) during the summer months. Please remember to inform us of the details of the pet accompanying you. There is a charge for bringing your pet, this is made clear in the Amenities section of the cottage description.

Q. Linen - what is provided?

Linen and towels are provided and included in the rental price. Towels must not be removed from the property and you must remember to bring your own beach towels. Cot linen is not provided.

Q. Fuel and Power - are they included in the holiday price?

Fuel and power is included in the rental price. A complimentary basket of logs is provided for the multi fuel burner

Q. Price - how much will our holiday cottage cost?

We’ve divided the year into a series of price periods or bands - WINTER, LOW, MID, HIGH and PEAK.

The weekly rental for each price band is shown in the price list

Q. Payment - how do we pay for our holiday?

Where you are booking well in advance we require a deposit of one third of the rental. The balance of the rental is due 6 weeks before the start of the holiday.

Where you are booking within six weeks of the start date of the holiday we require full payment at the time of booking.

All short breaks must be paid for in full at the time of booking.

Q. Arrival and Departure - what time can we arrive and when do we have to leave?

Lettings commence at 3.00 pm on the first day of your holiday (usually a Friday) and end at 10.00 am on the day of departure unless otherwise specified. This ensures that we have sufficient time to prepare the cottage for incoming guests. We advise you to contact us at least 2 days before setting off to discuss the time of arrival and key collection details.

Q. Short Breaks - can I book a short/weekend break?

Winter Short Breaks are available ‘Winter’ period - subject to availability. The rental (up to 3 nights) is shown in the price list. Extra nights are charged pro rata of the weekly rental.

Off Season Breaks may be available in parts of the ‘Low’ and ‘Mid’ periods - subject to availability. The price for a 3 night break is either 75% of the normal weekly rental or, if it is higher, the quoted Winter Short Break price. Extra nights are charged pro rata of the weekly rental. They can be booked within a calendar month of the start date of the holiday.

‘Last Minute Breaks’ may be available in part of the ‘Low’, ‘Mid’, ‘High’ and ‘Peak’ periods. The price for a 3 night break is either 65% of the normal weekly rental or, if it is higher, the quoted Winter Short Break price. Extra nights are charged pro rata of the weekly rental. They can be booked within one week of the start date of the holiday.

Q. Changing the Holiday - what happens if we want to make changes to our holiday?

In the first Instance please call us to discuss the changes. If it’s possible to accommodate them, we’ll be happy to help.

Changes to an already booked holiday involve extra paper work. To cover these additional costs we ask the holidaymaker to pay an administration fee a maximum of £30.

Q. Cancellation - what happens if I need to cancel my holiday?

You should satisfy yourself that holiday/travel/cancellation insurance appropriate to your own circumstances is available from a source regulated by the Financial Services Authority.

In the event that you have to cancel your holiday, we shall try to relet It for you. If it is relet, monies received for the relet holiday, less the deposit and any ‘extras’ already paid, will be refunded within 2 weeks after the relet holiday has taken place. If we are unable to relet, all monies paid will be forfeited. Further details of our Cancellation Policy are available in Section 4 of our Booking Conditions.

Q. Booking Conditions - what are they?

When you make a booking you enter into a legal contract with us. See the Booking Conditions page.

Q. Problems - what do we do if something unexpected occurs?

We do everything possible to ensure you have an enjoyable stay, but occasionally things go wrong. If a problem occurs you should, in the first instance contact us. Any problem must be reported immediately, as you will appreciate that complaints made after your occupancy cannot be entertained.

Q. I want to make sure I get my first choice of dates. How far ahead can I book?

We can provisionally hold almost any future date. Prices for the year are usually confirmed in the summer of the previous year. If the date you are Interested in has not yet had a price band or price assigned to it, then we will simply hold the week for you and request a booking form with no payment. We will then contact you when a price has been agreed. If you do not wish to continue at the updated price then the reservation will be cancelled with no penalties.

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